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Return policy

Return policy
VAGENARI Watch straps adhere to high-quality brand standards

VAGENARI promises 7-day return of goods without reasons. Within 7 days from the day when you get it (subject to the sign-off date on the express bill), one return of goods service is available from vagenari.com if the commodity is in perfect condition. Please apply for return of goods by email at [email protected], a customer service representative will confirm the information for return of goods with you after receiving your application.

With all due respect, we will not handle return of goods for you under the following situations:

a) Your commodity is not sold by VAGENARI;

b) The commodity, its accessory, label, sales receipt, gift or packing is missing; The black seal and anti-fake QR code paster on the packing bag are scratched or torn.

c) The commodity with quality problems caused by improper use or storage; No marks are on the surface of the goods, showing it has been scratched, worn, damaged, used or disassembled;

d) The commodity has been worn, washed, defiled, or damaged, and second sale is influenced;

e) The commodity’s normal wear

f) It has exceeded the period for return of goods;

g) The customer doesn’t contact the Customer Service Center of vagenari.com.

How to Refund? (About Refund)

After receiving your returned commodity and making confirmation, we will start refund the money to you within 2-3 workdays.
(Oversea credit card payment customers. American VISA, MASTER credit card refund period for 7-15 business days, American Express card refund period for one month, depending on the refund speed of your card issuing bank.)

Express Fee for Return of Goods
1. VAGNEARI bears the express fee if return of goods is caused by the commodity quality or our mistakes of sending wrong item.
2. You need to bear the express fee if you return the commodity because of your subjective reasons (for example, you don’t like the color, etc). (Special statement: the product pictures and information in the website are only for reference, and the commodity is subject to the one you receive. The shooting light and the color differences among different displays might result in some color differences among the product pictures and the real products, which is not a quality problem).
3. After checking and verifying the commodity you return, we will contact you to confirm the concrete matters regarding return of goods. If we discover that the commodity you return doesn’t comply with the return of goods policy of vagenari.com, we will return the commodity to you again, and you must bear the express fee arising thereof.
4. When you return goods to VAGENARI, please use parcel post or any other express services with receipts, but please do not send it in the form of freight at destination (after confirming that the express fee should be borne by us, we will return the express fee to your account based on your express receipt。
VAGENARI respects intellectual property, and is against infringement and piracy. An intellectual property owner can submit a written notice to VAGENARI if he/she thinks that VAGENARI contents might infringe upon his/her legitimate right and interest, and VAGENARI will timely process it after receiving such notice.